Documents
Deleting your Melon account
This page explains how to delete your account in the Melon app (the “App”) run by Nublado sp. z o.o., and what then happens to your data and your child's data.
1. How to delete your account
In the App: open Profile → Delete account, read what will happen and confirm. The account is deleted at once and the App signs you out.
The account cannot be deleted while you drive a planned or running ride, have a pending ride offer, or a child deleted with your account has a seat on such a ride or an open ride request. The App shows what is affected; sort it out first, so it is always clear who drives which child.
By e-mail: if you cannot use the App, write to info@melon.edu.pl from the e-mail address you sign in with, with the subject “Delete my Melon account”. If you write from another address, we will ask you to confirm that the account is yours (we never ask for your password). We will delete the account and confirm it by e-mail within 30 days at the latest. You can also ask the Institution (school or club) that created your account to have it deleted.
2. What we delete
- Your account: first and last name, e-mail address, phone number, password, avatar, and the link to your Microsoft, Google, Apple or Facebook account. All your sign-in sessions stop working.
- Your saved places, settings, group memberships, notification tokens and the notifications you received.
- Your group chat messages and conversations with the organisers, including in the real-time database (Firebase), and your sign-in account for live chat.
- Your vehicles. A vehicle you drove rides with stays in their history without its name, registration number, VIN and notes (with its make, model, colour, year and number of seats).
- Your child's data (first and last name, date of birth, addresses, people authorised to pick them up, group memberships) if the child has no other guardian in Melon. If they do, the child stays on the other guardian's account.
3. What stays and for how long
- The history of rides that carried other families' children: it stays, but your name (and that of a child deleted with your account) is replaced with “Usunięty użytkownik” (“Deleted user”). This way other guardians still know when and where their child was picked up. The history is kept for the period set out in the privacy policy. If you have no such history, the account disappears completely.
- Other guardians' notifications: notifications they received earlier may contain your first name until they are deleted.
- Change log: entries about your account disappear 12 months after they were recorded.
- Backups: the data disappears from backups after 35 days at the latest.
- Signing in with Google, Apple or Facebook: the Microsoft Entra account you signed in through and your account with those services are not deleted; we only remove their link to Melon.
- We may keep data needed to establish, pursue or defend legal claims until the limitation periods expire.
4. Deleting some data without deleting the account
You can delete people authorised to pick up your child yourself in the App. A vehicle or saved place you delete in the App is no longer shown or used, but its data stays linked to the rides it was used for until the ride history retention period ends. To delete other data, for example one child's data, or to have a vehicle's data deleted immediately, write to info@melon.edu.pl.
5. More information
The full rules for processing data are set out in the App privacy policy.